![]() ![]() Learn more about security info here: Security info & security codes.Ģ. There may be a 30-day waiting period to get full access to your account. You might be asked to fill in a security questionnaire and be asked for some private personal infomation.If you don't get to your security info ( the alternate phone number or email address), click I didn't get a code when you're prompted for a code at sign-in, or I don't have access to these when you're resetting your password.If the password reset doesn't work, try the following steps: You'll be able to set a new password after you enter that code on the next screen. If you've added security information to your account, we'll send a one-time code to the alternate phone number or email address you provide. Enter the characters you see on the screen (this step lets us know you're not a robot), then click Next.ĥ. This could be any email address or an email ending in a Microsoft domain like or .Ĥ. Enter your email address which you used for the Microsoft account. Choose the reason why you need a password reset, then click Next.ģ. If the password you entered is still not working or you forgot either the username or password, please follow these instructions to reset your password:Ģ. What to do if you forget the User name/Password of your Microsoft account? ![]()
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